Why Healthcare Providers Need Secure Telehealth Solutions

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Even earlier than in-person physician’s visits paused to abide by social distancing measures, the usage of video know-how was beginning for use by clinicians to seek the advice of with sufferers just about. Again in January, the Webex UX analysis crew performed a examine with healthcare suppliers and sufferers who just lately used or offered care via telehealth. We interviewed eight sufferers and 10 suppliers, with specialties throughout cardiology, emergency medication, affected person schooling, pharmacy and orthopedics. A typical perception amongst suppliers we spoke to was that their sufferers weren’t tech savvy. The suppliers thought their sufferers can be reluctant or unable to obtain an app or be part of a video appointment from a URL hyperlink. In consequence, suppliers regularly resorted to purposes that had been already put in on sufferers’ smartphones.

In utilizing such providers, suppliers may unknowingly expose their sufferers, themselves, and their employers, to cybersecurity dangers. In our examine, suppliers described taking privateness measures, like doing video calls from a non-public workplace, room, and even bogs to make sure nobody overhead affected person data. Whereas some suppliers understood that the purposes they used with sufferers didn’t help their HIPAA compliance, they nonetheless resorted to utilizing them, usually from the notion that their sufferers wouldn’t wish to be taught to make use of a brand new app or service. We additionally present in our examine that sufferers had even fewer safety considerations — many assumed that since they’d already shared vital private data with their healthcare suppliers, utilizing video software program for a telehealth appointment was no totally different. Mixed, these lax attitudes could also be exposing sufferers, suppliers, and employers to pointless threat.

As telehealth turns into the brand new regular, how can we make it simpler for healthcare suppliers to make use of a safe video service for telehealth? At Cisco Webex, we take our prospects’ information safety critically and we’re devoted to offering world-class collaboration that’s easy, scalable, and designed to fulfill your HIPAA compliance wants.

In consequence, we have now a number of concepts on the best way to strengthen digital healthcare appointments and maintain sufferers’ information safer.

  • Educate suppliers on the significance of utilizing a videoconferencing service that has safety designed into the product and helps the supplier’s HIPAA compliance necessities.
  • Frequently replace healthcare suppliers on cybersecurity finest practices via coaching, documentation, and webinars. For instance, educate suppliers about safe screensharing. When suppliers share their display throughout a video appointment, they need to select to share by software as a substitute of their whole desktop. That method, they keep away from by chance exposing affected person information to the fallacious particular person.
  • A side of suppliers’ reliance on shopper apps stems from the notion that sufferers aren’t tech savvy. Providers and schedulers can instruct sufferers to take video calls from their laptop’s browser to keep away from having to obtain an app. Sufferers can even be part of conferences with audio-only choices with one-touch be part of, permitting sufferers to hitch appointments over the telephone’s audio with out counting on information. By lowering the steps required when sufferers are becoming a member of a telehealth appointment, suppliers assist maintain their information safe.

To be taught extra about conserving affected person and supplier information secure, take a look at our Transitioning to Virtual Healthcare page, and this blog on how we protect your Webex healthcare data.

Extra contributors: Nishchala Singhal, UX Researcher and Mani Pande, UX Analysis Supervisor

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