Scaling Virtual Consultations – Cisco Blogs

Observe together with our new weblog sequence #HealthcareNow and #PublicSectorNow, the place we’ll addresses healthcare innovation all over the world and easy methods to preserve enterprise continuity in immediately’s well being local weather. 

The healthcare panorama is shortly altering and we’re coming into a brand new period of affected person-centered care supply – one that isn’t certain by location.

Healthcare suppliers have been pressured to adapt and scale digital consultations and telehealth at a speedy tempo. Arguably, we’ve seen better adoption of telehealth in the previous few months than in the previous few years.

Whereas this new frontier of telehealth opens up nice alternative for innovation, higher affected person care, and streamlined medical operations, it additionally brings challenges in safety and scalability.

How can your healthcare group scale to satisfy the calls for of sufferers immediately, whereas greatest making ready for what’s subsequent?

Telehealth immediately

Let’s first begin with defining telehealth, because the time period is used extensively and broadly. Telehealth is using digital data and expertise to help distant monitoring, digital care, distance well being care, supplier video session, medical communications and well being-associated coaching and training.

Even earlier than this 12 months, sufferers have been demanding higher experiences from their healthcare suppliers. Actually, 71% of suppliers in this survey mentioned that affected person engagement was their high precedence. And hospitals that present superior affected person expertise have web margins which can be 50% higher than average performers.


Via Cisco’s business-main healthcare applied sciences, we’re in a position to ship safe telehealth solutions for hospitals and clinics all over the world. Telehealth isn’t new for Cisco. Throughout this time of speedy adoption, we’re right here for you, and we’re dedicated to serving to you successfully implement and scale your telehealth observe.

We may help:

  • Make digital care and communication really feel like a face-to-face interplay with excessive-high quality video consultations.
  • Allow clinicians and care groups to work remotely from dwelling, minimizing danger of bodily contact.
  • Broaden your affected person’s care workforce to incorporate consultants at different services.
  • Combine telehealth workflows into EHR and EMR purposes, powering collaboration throughout the healthcare system with Webex Groups and our SDKs and APIs.
  • Streamline workers workflow and medical effectivity, saving cash, time, and journey prices for each sufferers and their care groups.
  • Enhance scheduling by means of contact heart expertise, serving to to handle the amount of affected person calls now and as soon as elective surgical procedures and appointments have to be scheduled.
  • Scale well being system-huge broadcasts and conferences for information share and coaching.

However is it safe?

Together with nice disruption within the telehealth area comes new threats and challenges. We all know that safety and information privateness are of paramount significance to your group. We’re right here for you, and we may help.

At Cisco, we take our clients’ information safety critically, and we’re devoted to offering world-class collaboration that’s easy, scalable, and designed to satisfy your HIPAA compliance wants. According to the HIPAA Safety Rule, Cisco implements all of the addressable specs which can be related to Cisco Webex providers. These are segmented into three safeguards – Administrative, Bodily and Technical. Learn this blog post to see how we’re helping to protect your healthcare data.

Along with securing our Webex instruments, we additionally assist shield identities and entry administration by means of Duo, Umbrella, Advanced Malware Protection and AnyConnect. Be taught extra about our Secure Remote Worker answer that retains your workers protected as they do business from home.

Scaling with safety in thoughts 

As we transfer from reactive to proactive, it’s essential to consider what’s subsequent in telehealth.

How will the speedy adoption of digital session, supplier video seek the advice of and distant work change the expectations of clinicians and sufferers? Shifting ahead, will healthcare workers demand the choice for distant work? Will we be higher ready with the proper expertise and workflows to handle successfully sooner or later?

As telehealth shortly turns into the brand new “regular,” it’s crucial that you just take into account each velocity to market and lengthy-time period performance when choosing your expertise accomplice. And, above all, is your new telehealth answer safe, does it guarantee privateness, and does it allow compliance?

Keep in mind, the selections you make immediately will set the inspiration for the way forward for digital session and telehealth in your healthcare group. Select correctly!

Transforming healthcare

We’d love to listen to what you suppose. Remark beneath and keep tuned for the subsequent weblog in our #HealthcareNow sequence.


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